Workflow Properties

•Boundaries

•Pattern

•Sequence

•Complexity

•Work practices or mechanisms

•Hand-offs

•Triggers

•Inputs

•Activities

•Outputs

•Prioritization of work

•Scheduling of work

•Part/Whole alignment

•Capacity vs. demand patterns and drivers for that work

•Synchronization

Physical Layout

•Layout

•Distance

•Workplace design

•Ambient conditions

•Everything in it’s place and a place for everything at a glance to do the flow

•Required resources located at point of use

•Visual management of flow

Job/Work Design

•Learning what constitutes standard work

•Adequate resources

•Role clarity

•Task clarity

•Task interference

•Criteria for what constitutes excellent quality at the source

•Incentives/Consequences

•Feedback

•Guidance

•Coaching

•Goals

•Measures

Information Technology

•Ease of Use

•Shares data

•Brings shared data to point of use

•Timely

•Supports decisions

•Flexible

Policies & Rules

•Written, unwritten

•Formal, informal

•Business rules

•Assumptions

•Folklore

•Regulations

•Legal or statutory