It seems a shame to be filling this blog with negative stories (I’m actually very happy at the moment!!!) but this one is worthy of a blog entry.  Hunting around the internet I have found many discussions on a similar theme.

I had an O2 mobile phone contract “Genion” in Germany before I moved to France.  The contract got automatically extended by 12 months because I didn’t cancel it 3 months before the end, so for the last few months I wasn’t actually using it anyway, but it was slated for ending in February 2008.

I phoned them in December to tell them I was moving country, and they said they would cancel my contract if I told them in writing.

I wrote to them in December and asked for the final bill to be sent to my new address in France.  When I got there at the beginning of January, I found a letter from O2 saying that they were giving me €5, then asking for €5.25 to be transferred to a bank somewhere via IBAN.  At the time, because of the wording, I misunderstood this to mean that a future bill should be transferred if it is higher in value than €5.25.  This was the last letter I ever received from O2.

In the meantime, my fiancée was still living at our old flat until 4th February 2008.  I had set up international post-forwarding, so if anything arrived there I would have got it.  The last bill O2 ever sent to me was on 29th November, 2007.

Yesterday, 4th August 2008, I received a letter from O2 lawyers demanding almost 80 Euros.  €24.42 is for O2, and the rest is their own costs.  Their letter does not explain the €24.42 bill.  It says that if I don’t pay before 10th August 2008 then there will be legal repercussions.  I phoned them (Anwaltskanzlei Andreas Schneider) to find out what is going on, and the person on the phone was very rude from the outset.  She told me that this was because I had not paid my O2 bills for January, February and March.

I’m now seeking a lawyer to get to the bottom of this, because it does not seem right to me.